Overview
Google’s High Touch Support team partners closely with enterprise customers as they adopt and scale on Google Cloud. This role is ideal for experienced technical professionals who enjoy solving complex problems, guiding customer deployments, and improving products through hands-on engineering insight. You’ll work across cloud infrastructure, distributed systems, and developer tools while helping customers run reliably at scale. Applicants with an existing right to work in Singapore will be prioritised.
Responsibilities
- Support customers through production deployments by troubleshooting issues across networking, system administration, distributed systems, and application behavior
- Diagnose and reproduce customer-reported problems, identify root causes, and contribute fixes or workarounds
- Build or enhance internal tools, scripts, and documentation to improve supportability and response time
- Act as a technical advisor to internal teams — engineering, sales, product — to resolve deployment challenges and drive product improvements
- Understand customer needs, advocate for feature enhancements, and elevate recurring issues to engineering
- Participate in an on-call rotation (including nights/weekends) to support critical escalations
- Travel in-region (up to ~15%) for customer meetings and on-site engagements when required
Requirements
- Bachelor’s degree or equivalent experience
- 6+ years supporting customers, troubleshooting, or developing software
- Strong understanding of web technologies (HTTP, DNS, TCP/IP)
- Ability to read, write and debug code in Java, C/C++, Python, or Go
- Experience creating technical content for engineering audiences
- Strong communication skills in English and Mandarin for regional customer engagement
Preferred: Experience with GCP or other public cloud platforms, Linux/Unix administration, cloud-scale debugging, automation tooling, virtualization, or crisis management.
