Overview
Join ServiceSG as a Trainee and gain hands-on experience in public service delivery across multiple government agencies. As part of this program, you’ll work directly with citizens at ServiceSG Centres or ServiceSG@CC locations, assisting with both physical and digital government services. This traineeship helps build capabilities in service excellence, stakeholder engagement, and policy understanding while developing valuable soft skills for handling diverse citizen interactions.
What You'll Get Out of This Internship
- First-hand exposure to public service operations and citizen-facing roles.
- Experience guiding and educating citizens on digital government platforms.
- Development of interpersonal, communication, and problem-solving skills.
- Opportunity to understand multiple government schemes and policies.
- Mentorship and support from experienced public service officers.
Key Responsibilities
- Assist citizens with enquiries and transactions across government services, ensuring accuracy and efficiency.
- Provide guidance and training to help citizens navigate digital platforms independently.
- Facilitate applications for financial assistance, HDB services, passports, course registrations, and other public services.
- Maintain records, track service statistics, and update CRM systems for smooth operations.
- Troubleshoot and escalate technical or policy-related issues to supervisors.
- Support daily centre operations and administrative tasks to maintain service quality.
- Rotate across centres and adapt to varying operational needs and schedules.
Requirements
- Strong interpersonal and customer service skills.
- Effective communication in English; ability to converse in a second language is a plus.
- Basic proficiency with Microsoft Office and digital platforms.
- Ability to work independently, manage responsibilities, and follow processes.
- Flexible to work rotating shifts, including weekends, across multiple centre locations.
- Previous experience in customer service, retail, hospitality, or volunteer work is a plus but not required.
Who This Internship Is Ideal For
Students or recent graduates passionate about public service and helping citizens navigate government services while building professional and interpersonal skills.
About the Company
ServiceSG provides a one-stop network of centres that connects citizens to government services in person and online. Its mission is to simplify interactions with public agencies, enhance digital literacy, and ensure a seamless and efficient service experience.
Internship Details
Location: Singapore
Duration: Minimum 3 months
Commitment: Full-time
Working Arrangement: Hybrid
Stipend: Not specified by employer
Application Deadline: Rolling basis
