Overview
Join the Guest Services Team at Marina Bay Sands and play a pivotal role in creating unforgettable first impressions for our guests. As an intern, you will support driveway operations, luggage handling, and guest inquiries, ensuring a seamless arrival and departure experience. This hands-on role offers a comprehensive introduction to luxury hospitality operations and frontline guest interaction at an iconic integrated resort.
What You'll Get Out of This Internship
· Gain extensive, hands-on experience in luxury guest services, including luggage operations, valet coordination, and direct guest interaction.
· Develop core hospitality skills in problem-solving, multitasking, and using property management systems like OPERA.
· Receive mentorship while learning the operational flow between departments to ensure a seamless guest journey.
· Build practical experience in handling guest requests, managing luggage logistics, and maintaining service excellence standards.
· Understand the critical role of first impressions and personalized service in a world-class hospitality environment.
Key Responsibilities
· Greet guests upon arrival, manage driveway flow, and provide directions and recommendations to enhance their stay.
· Handle luggage for arriving and departing guests, including tagging, storage, and delivery to rooms.
· Operate luggage handling equipment and maintain the organization and safety of the luggage storage area.
· Assist in delivering items to guestrooms and processing various guest requests promptly and efficiently.
· Prepare daily workstations, ensure equipment is functional, and stay updated on internal promotions and local events.
· Collaborate closely with the Valet, Bell, and Security teams to ensure a coordinated and safe guest experience.
· Perform administrative duties and contribute to team meetings and service improvement ideas.
Requirements
· Minimum secondary education; current enrollment in a hospitality or related program is a plus.
· A strong passion for guest service and a keen eye for detail.
· Excellent command of spoken and written English; additional languages are an advantage.
· Mature, resourceful, and able to work independently as well as part of a team.
· Possess a proactive "Can Do" attitude with impeccable follow-through.
· Willingness to work on weekends, public holidays, and across various shifts.
· Basic proficiency in Microsoft Office applications.
Who This Internship Is Ideal For
A proactive and service-oriented student passionate about hospitality, who thrives in fast-paced environments, enjoys direct interaction with people, and is eager to learn the intricacies of guest operations in a luxury setting.
About the Company
Marina Bay Sands is Singapore’s premier integrated resort, renowned for its luxury accommodations, diverse entertainment, and commitment to delivering exceptional, personalized guest experiences.
Internship Details
Location: Singapore, Singapore
Duration: To be specified (typically 4-6 months)
Commitment: Full-time (including weekends, public holidays, and shift work)
Working Arrangement (Onsite/Hybrid/Remote): On-site
Stipend (if provided): To be discussed during the application process.
Application Deadline: When role is filled
