Overview
Step into the world of premium hospitality with an internship at CapitaLand, one of Asia's largest real estate groups. As a Guest Service Intern, you will be at the heart of front office operations, playing a key role in delivering exceptional service and ensuring seamless guest experiences. This is a hands-on opportunity to develop core hospitality management skills in a dynamic, real-world environment.
What You'll Get Out of This Internship
· Gain comprehensive, practical experience in all aspects of front office and guest service operations.
· Develop strong leadership, problem-solving, and customer relationship management skills.
· Learn to analyze operational reports and guest feedback to contribute to service excellence.
· Receive training in hospitality standards, security protocols, and revenue optimization strategies.
· Build a professional foundation in a globally recognized property and hospitality group.
Key Responsibilities
· Support the daily coordination of front office activities to ensure efficient and smooth operations.
· Assist in the check-in and check-out processes, providing dedicated support for VIP guests and groups.
· Help monitor and respond to guest requests and feedback to ensure high satisfaction and timely resolution of concerns.
· Contribute to upselling initiatives and provide guests with information on property amenities and local attractions.
· Aid in maintaining accurate room status information and managing front desk resources.
· Support the implementation of service recovery procedures and risk management protocols.
· Assist in administrative tasks such as report verification and guest data management in compliance with regulations.
Requirements
· Currently pursuing a Diploma or Degree in Hospitality, Tourism, Business Management, or a related field.
· A strong passion for customer service and creating positive guest experiences.
· Excellent interpersonal and communication skills, with a professional and welcoming demeanor.
· Highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
· A proactive learner with a problem-solving mindset and a team-oriented attitude.
· Comfortable using property management systems and standard office software.
· Able to work on a rotating shift schedule, including weekends and public holidays.
Who This Internship Is Ideal For
A personable and energetic student who thrives in customer-facing roles, is passionate about hospitality, and is eager to build a career in service excellence and operations management.
About the Company
CapitaLand is a leading Asia-based, global real estate investment manager and developer with a diversified portfolio spanning more than 40 countries, dedicated to creating sustainable value for its communities and stakeholders.
Internship Details
· Location: Singapore
· Duration: 3-6 months
· Commitment: Full-time
· Working Arrangement: On-site
· Stipend (if provided): To be discussed in interview
· Application Deadline: Rolling basis
