Overview
Join HDB’s Customer Management Department (CMD) as a Data Analytics Intern and contribute to enhancing customer service delivery across the Housing Management Group. You will work with real customer feedback and service data to identify insights, improve service quality, and support operational excellence.
What You'll Get Out of This Internship
- Hands-on experience analyzing customer satisfaction surveys, call logs, and service metrics.
- Exposure to statistical analysis, root cause investigation, and data-driven reporting.
- Opportunity to design dashboards and automated workflows for tracking service performance.
- Develop skills in presenting insights and recommendations to key stakeholders.
- Mentorship and practical experience in improving customer experience in a government setting.
Key Responsibilities
- Examine customer feedback data to identify trends, service gaps, and satisfaction drivers.
- Conduct statistical analyses on performance metrics, including call resolution rates and customer satisfaction scores.
- Perform root cause analysis on recurring complaints to pinpoint underlying service issues.
- Categorize and prioritize pain points, mapping them to specific service processes or touchpoints.
- Design and implement a standardized monthly reporting framework with dashboards and KPIs.
- Develop automated workflows to streamline data collection, analysis, and reporting.
- Prepare reports and present findings to department stakeholders at key project milestones.
Requirements
- Currently pursuing a degree in Computing, Data Analytics, or related fields.
- Strong analytical and problem-solving skills.
- Ability to handle and interpret large datasets effectively.
- Proficiency in Excel, data visualization tools, or programming for data analysis.
- Detail-oriented, organized, and able to work independently.
- Available for a full-time internship from May 2026 – Aug 2026.
Who This Internship Is Ideal For
Students passionate about data analytics and improving customer experiences, who enjoy turning insights into actionable recommendations, will thrive in this role.
About the Company
HDB (Housing & Development Board) is Singapore’s public housing authority, committed to providing quality homes and services to residents. The Customer Management Department focuses on enhancing service delivery, understanding customer needs, and continuously improving operational performance.
Internship Details
Location: Singapore
Duration: May 2026 – Aug 2026
Commitment: Full-time
Working Arrangement: Onsite
Stipend: To be confirmed
Application Deadline: [Insert Deadline]
