Overview
Join The Ritz-Carlton Millenia Singapore as a Front Office Intern and gain hands-on experience in luxury hospitality operations. You will assist in guest services, manage reservations and check-ins, and support daily front desk operations while learning the high standards of service excellence that define a world-class hotel.
What You'll Get Out of This Internship
- Exposure to luxury hotel operations, including guest relations, concierge services, and front desk management
- Practical experience in handling reservations, VIP guests, and operational workflows
- Opportunity to develop communication, problem-solving, and interpersonal skills in a professional setting
- Mentorship from experienced hospitality leaders and direct involvement in team coordination
- Insights into global hospitality standards and service excellence practices
Key Responsibilities
- Assist guests with check-ins, check-outs, room features, and special requests to ensure exceptional experiences
- Provide information and recommendations on hotel amenities and local attractions
- Coordinate transportation, wake-up calls, and VIP arrivals to enhance guest satisfaction
- Support the preparation and management of guest reservations, room assignments, and billing processes
- Maintain accurate logs of guest requests, incidents, and daily operations for reporting purposes
- Help develop and distribute internal and external communication materials for guest services
- Support team members in operational tasks, coaching, and maintaining service quality
- Ensure compliance with hotel policies, safety procedures, and confidentiality standards
Requirements
- Currently enrolled in a college or university program
- Strong communication skills, both written and verbal
- Friendly, patient, and attentive to guest needs
- Detail-oriented with good organizational skills
- Ability to multitask and work in a fast-paced environment
- Interest in hospitality, customer service, and luxury hotel operations
- Team player with a professional and proactive attitude
Who This Internship Is Ideal For
Students passionate about hospitality and eager to gain real-world experience in a luxury hotel setting, while developing service and operational skills.
About the Company
The Ritz-Carlton, part of Marriott International, is a global leader in luxury hospitality, renowned for delivering personalized and memorable guest experiences. With award-winning properties worldwide, the brand emphasizes service excellence, innovation, and professional growth for its team members.
Internship Details
Location: Marina Bay, Singapore
Duration: Not specified by employer
Commitment: Full-time
Working Arrangement: Onsite
Stipend: Not specified by employer
Application Deadline: Rolling basis
