Overview
Join CapitaLand as a Guest Service Intern and gain hands-on experience in front office operations within a leading real estate and hospitality environment. You will support daily guest services, assist in operational coordination, and contribute to delivering a seamless and exceptional experience for hotel guests across multiple properties. This internship offers exposure to customer service excellence, operational management, and team leadership in a dynamic hospitality setting.
What You'll Get Out of This Internship
- Practical exposure to front office operations and guest service management
- Opportunity to develop problem-solving, communication, and organizational skills
- Mentorship from experienced hospitality professionals
- Experience in handling VIP guests, large groups, and operational planning
- Insight into operational risk management, service improvement, and team performance monitoring
Key Responsibilities
- Support and oversee front office operations to ensure smooth daily workflows and guest satisfaction
- Assist with check-ins, check-outs, and VIP guest services to maintain high service standards
- Coordinate front office team tasks and allocate resources efficiently
- Monitor guest requests and feedback to implement timely solutions and enhance experience
- Help maintain accurate room status and reservation records
- Contribute to upselling initiatives and revenue optimization strategies
- Support reporting, data collection, and analysis for operational decision-making
- Assist in training, coaching, and improving team performance for service excellence
Requirements
- Currently pursuing a degree in Hospitality, Business, or related field
- Passionate about customer service and hospitality trends
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Self-motivated, proactive, and able to work independently
- Comfortable working in a fast-paced, dynamic environment
- Basic understanding of front office operations is a plus
Who This Internship Is Ideal For
Students who are eager to develop hands-on hospitality experience, enjoy interacting with people, and want to understand the inner workings of front office management in a leading real estate and hotel group.
About the Company
CapitaLand Group is one of Asia’s largest diversified real estate companies, managing investments and developments across more than 260 cities in over 40 countries. The company focuses on creating high-quality spaces, innovative properties, and memorable guest experiences, with a strong commitment to operational excellence and sustainability.
Internship Details
Location: Singapore
Duration: 6 months
Commitment: Full-time
Working Arrangement: Onsite
Stipend: Not specified by employer
Application Deadline: Rolling basis
