Overview
Launch your hospitality leadership journey with the exclusive Rising Fan Management Trainee Programme at Mandarin Oriental, Singapore. Over 18 months, you'll rotate through every facet of our iconic Rooms Division—from Front Desk to Housekeeping—developing the operational mastery and strategic vision needed to become a future leader in luxury hospitality.
What You'll Get Out of This Internship
· Complete an immersive 18-month rotation across all key Rooms Division departments.
· Lead strategic projects and implement guest/colleague programmes that have a direct business impact.
· Receive accelerated leadership development, including access to Cornell University courses and other premium training.
· Build a comprehensive network and gain mentorship from senior leaders, including the Director of Rooms.
· Enjoy global career pathways within the award-winning Mandarin Oriental Hotel Group.
Key Responsibilities
· Master hands-on operations in Front Desk, Concierge, Club Lounge, Guest Relations, and Housekeeping.
· Spearhead and implement at least three strategic projects (e.g., SOP development, market research) for the Rooms Division.
· Help design and execute guest experience and colleague engagement programmes.
· Participate in cross-functional exposures to understand hotel-wide operations.
· Uphold the legendary service standards of Mandarin Oriental in all guest interactions.
· Contribute to a culture of excellence, integrity, and teamwork within the luxury environment.
Requirements
· Currently pursuing or holding a Diploma/Degree in Hospitality Management or a related field.
· A genuine passion for luxury service and a long-term career in international hospitality.
· Excellent communication skills with a naturally friendly and helpful demeanor.
· Flexibility to work shifts, including weekends and public holidays.
· Ability to thrive in a fast-paced, dynamic, and detail-oriented environment.
· Position is open to Singaporeans only.
· Previous hospitality internship or work experience is advantageous.
Who This Programme Is Ideal For
A dedicated, service-hearted individual with high career aspirations, who is eager to learn every detail of luxury hotel operations and grow into a future Director of Rooms within a world-renowned hotel group.
About the Company
Mandarin Oriental Hotel Group is an award-winning global operator of luxury hotels and residences, celebrated for creating exceptional properties that deliver legendary service, inspired by its Asian heritage, in the world’s most desirable destinations.
Programme Details
Location: Mandarin Oriental, Singapore
Duration: 18 months
Commitment: Full-time (shift work)
Working Arrangement: Onsite
Stipend: Comprehensive package including global travel benefits (MOstay), health & wellness programmes, and retirement plans.
Application Deadline: Rolling
