Overview
Join the Ministry of Education (MOE) and help reimagine how frontline service officers are trained. In this Service Training Innovation internship, you’ll turn data and emerging tech into smarter, more engaging learning experiences for our public-facing teams. You’ll analyze, prototype, and help implement digital training solutions that directly elevate service quality for students, parents, and the public.
What You'll Get Out of This Internship
· Hands-on experience applying data analytics and digital innovation in the public sector.
· Skills in training needs analysis, learning tech evaluation, and solution design.
· Direct exposure to AI-assisted learning tools and digital transformation projects.
· Experience in stakeholder engagement and cross-functional project collaboration.
· A portfolio showcasing your contribution to public service capability development.
Key Responsibilities
· Analyze existing training methods to identify opportunities for digital enhancement and automation.
· Research and propose emerging training technologies or AI tools suitable for a customer service environment.
· Support the design of prototypes or frameworks for digital training aids, like AI-powered learning bots.
· Collaborate with stakeholders to gather requirements and co-create user-centered training solutions.
· Assist in developing implementation plans to integrate new tools into current training workflows.
· Help measure training effectiveness using data to recommend improvements to content and delivery.
Requirements
· Currently enrolled in or a recent graduate of a program related to Business, Analytics, AI, or Learning Sciences.
· Interest in training development, customer service operations, or public sector innovation.
· Basic proficiency in data analysis tools (e.g., Excel) and an eagerness to learn new platforms.
· Strong communication skills and comfort working with diverse stakeholder groups.
· A curious, problem-solving mindset with an eye for process improvement.
· Familiarity with design thinking, UX, or behavioral insights methodologies is a bonus.
Who This Internship Is Ideal For
A curious and digitally-minded student who enjoys connecting technology with human learning, and wants to see their ideas make a tangible impact on public service excellence.
About the Company
The Ministry of Education (MOE) is dedicated to shaping Singapore’s future by providing a holistic education for all. The Customer Services Branch is committed to delivering outstanding support and service to the education community.
Internship Details
Location: Singapore
Duration: To be confirmed
Commitment: Full-time
Working Arrangement: Hybrid/Onsite (to be confirmed)
Stipend: To be confirmed
Application Deadline: To be confirmed
