Overview
This internship places you in a transformation-focused team where you’ll help document, analyse and improve business processes. You’ll work closely with stakeholders to understand customer journeys, identify gaps and support projects that enhance digital experiences.
What You'll Get Out of This Internship
- Experience in digital and process transformation within a real business environment
- Practical skills in process mapping, research and analytical thinking
- Exposure to stakeholder engagement and change communication
- Hands-on involvement in testing new digital tools and automation solutions
- A solid foundation for future roles in business analysis, product operations or transformation
Key Responsibilities
- Analyse customer journeys across multiple touchpoints and summarise insights for decision-making
- Support preparation of presentations, briefing decks and guidelines for project stakeholders
- Identify process gaps and turn them into clear improvement recommendations
- Contribute to designing customer-centric digital journeys aligned with business priorities
- Assist in testing and validating automation, AI or analytics solutions used in operations
- Create reports and dashboards to track progress, performance and project outcomes
- Coordinate with various teams to gather inputs and validate process documentation
- Help maintain organised documentation repositories for ongoing transformation work
Requirements
- Currently pursuing a degree in Information Systems, Computer Science or a related field
- Strong analytical skills and interest in solving business problems
- Able to communicate clearly and work well with different teams
- Comfortable using Excel, PowerPoint and Word; knowledge of mapping tools is a bonus
- Curious about digital transformation and continuous improvement
- Detail-oriented and able to manage several tasks at once
- Willing to learn, ask questions and share ideas
Who This Internship Is Ideal For
This role is a great fit for students who enjoy understanding how things work, improving customer experiences and contributing to technology-enabled change.
Internship Details
Location: Singapore
Duration: To be confirmed
Commitment: Full-time
Working Arrangement (Onsite/Hybrid/Remote): Hybrid
Stipend (if provided): Not stated
Application Deadline: Not stated
