Overview
Join the Ministry of Education's (MOE) Customer Services Branch as a Service Training Innovation Trainee. In this role, you will help shape the future of how frontline service officers are trained, using data, digital tools, and innovative approaches. You'll work on projects that analyze training effectiveness, explore AI-powered learning, and design scalable solutions to enhance service capabilities within a critical public service.
What You'll Get Out of This Internship
· Gain hands-on experience in public sector innovation, applying digital solutions to real-world training challenges.
· Develop core competencies in service workforce development, data analytics, and tech innovation.
· Learn to design and propose implementation roadmaps for new technologies in an established environment.
· Build skills in stakeholder engagement, requirements gathering, and project collaboration.
· Contribute to meaningful projects that directly impact the quality of national education service delivery.
Key Responsibilities
· Analyze current training processes to identify opportunities for digital and automation solutions.
· Research and evaluate emerging training technologies and AI-assisted learning tools applicable to customer service.
· Support the design of AI-powered training tools or platforms by engaging with stakeholders to gather requirements.
· Assist in creating implementation roadmaps for integrating new digital tools into existing training workflows.
· Help assess training effectiveness and optimize learning content delivery through data-driven approaches.
· Document findings, proposals, and project plans to communicate innovative solutions to the team.
Requirements
· Currently pursuing or recently completed a diploma/degree in Business Management, Business Analytics, AI Applications, or a related field.
· A strong interest in customer service operations, training & development, or process improvement.
· Foundational analytical skills and experience with tools like Excel or data visualization platforms.
· Excellent communication and research skills, with the ability to work effectively with diverse stakeholders.
· A problem-solving mindset, attention to detail, and enthusiasm for digital transformation.
· Familiarity with Design Thinking, User Experience (UX) Design, or related methodologies is a plus.
Who This Internship Is Ideal For
A digitally-savvy and analytical student who is passionate about using technology to improve learning outcomes and is eager to apply innovation within a meaningful public service context.
About the Company
The Ministry of Education (MOE) shapes the future of the nation by providing our children with a balanced and well-rounded education. The Customer Services Branch is dedicated to delivering excellent service and support to students, parents, and the public.
Internship Details
Location: Singapore
Duration: To be discussed in Interview
Commitment: Full-time
Working Arrangement: Hybrid
Stipend: To be discussed in interview
Application Deadline: Rolling
