Overview
Join HDB’s Homeownership Eligibility Department (HED) as an intern and gain hands-on experience in improving customer communication and enhancing the usability of online service platforms. This internship offers the chance to contribute directly to projects that impact customer experience and stakeholder engagement.
What You’ll Get Out of This Internship
- Practical experience in reviewing and improving communication materials for diverse audiences.
- Exposure to data analytics and performance evaluation of online service platforms.
- Opportunities to collaborate with both internal teams and industry partners.
- Insight into customer experience design and service enhancement within a public housing context.
Key Responsibilities
- Evaluate and refine communication materials such as infographics and emails sent to customers and industry partners.
- Explore new methods to promote the adoption of online services.
- Design and implement improvements to enhance customer experience.
- Coordinate with internal teams and external partners to ensure smooth operation of digital platforms.
- Conduct data analytics, including data generation, reconciliation, and trend analysis, and provide actionable insights to optimize online service usage.
Requirements
- Current student or recent graduate in Communications, Business, or related fields.
- Strong analytical skills with attention to detail.
- Effective communication skills for liaising with various stakeholders.
- Interest in customer experience, digital services, and public service initiatives.
Who This Internship Is Ideal For
- Students eager to combine analytical skills with creative communication.
- Individuals who enjoy problem-solving and improving processes.
- Those looking to gain exposure to public sector operations and stakeholder management.
About Company
The Housing & Development Board (HDB) is Singapore’s public housing authority, committed to creating quality homes and sustainable communities. HDB continually innovates to improve the experience of homeowners and enhance accessibility to its services.
Internship Details
- Duration: May 2026 – August 2026
- Application Requirements: CV, cover letter, and transcript
- Only shortlisted candidates will be notified
