Warehouse Customer Service Representative

ups • Internship • Singapore • 4d ago

Overview

Join UPS as a Customer Service & Operations Coordinator, where you’ll be the key liaison between customers and warehouse teams to ensure smooth order fulfillment. In this role, you’ll handle customer inquiries, coordinate shipments, and manage inventory, all while maintaining high service standards and operational accuracy.

What You'll Get Out of This Role

Direct experience managing customer accounts and logistics operations in a Fortune Global 500 company
Exposure to SAP, WMS, and other supply chain systems, boosting technical and operational skills
Opportunity to develop problem-solving, communication, and stakeholder management skills
Hands-on experience with order processing, returns, and backorder management
Work in a fast-paced, dynamic environment that values collaboration and efficiency

Key Responsibilities

Serve as the main point of contact for customers, providing timely support and information
Process orders, manage backorders, and handle returns in SAP/WMS
Coordinate with warehouse teams to ensure accurate receiving, order processing, and shipping
Investigate and resolve customer complaints promptly while maintaining proper documentation
Perform inventory adjustments to maintain accuracy and integrity
Document shipping errors and maintain operational reports
Follow SOPs and comply with warehouse health and safety standards
Support other operational and administrative tasks as assigned

Requirements

3–4 years in contract logistics, 3PL, healthcare, or customer service roles
Strong written and verbal communication skills
Excellent problem-solving, organization, and time management abilities
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in SAP, WMS, MS Office, and order entry systems
Detail-oriented with a focus on accuracy and service quality

Who This Role Is Ideal For

Professionals who thrive in fast-paced operations, enjoy problem-solving, and excel at coordinating between customers and internal teams to deliver smooth logistics solutions.

About the Company

UPS is a global leader in logistics, offering transportation, distribution, and supply chain solutions. With a strong commitment to operational excellence and customer service, UPS enables businesses to move goods efficiently and reliably around the world.