Overview
Join CapitaLand’s hospitality team as a Guest Service Intern and gain hands-on experience in front office operations within one of Asia’s most established real estate groups. In this role, you’ll support day-to-day guest interactions, learn how hotel operations function behind the scenes, and contribute to creating a smooth and memorable stay for guests.
What You'll Get Out of This Internship
- Practical exposure to front office operations and real guest-facing scenarios
- Training in hospitality service standards, communication, and operational coordination
- Experience resolving guest issues and improving service processes
- Mentorship from experienced hospitality leaders
- A strong foundation for future roles in hotels, tourism, and customer experience
Key Responsibilities
- Assist in coordinating daily front office activities to ensure smooth operations
- Support check-ins, check-outs, and guest enquiries, including VIP and group arrivals
- Maintain up-to-date room status information and ensure accurate reporting
- Help manage guest feedback, resolve service concerns, and provide local recommendations
- Monitor service quality and share observations for improving guest experience
- Assist supervisors in implementing operational improvements and service initiatives
- Support adherence to safety, data security, and emergency procedures
- Contribute to administrative tasks such as reports, guest statistics, and team coordination
Requirements
- Strong interest in hospitality, guest experience, or service operations
- Friendly, patient, and confident interacting with guests
- Good communication and problem-solving skills
- Able to work in a fast-paced, service-oriented environment
- Willing to learn, proactive, and comfortable working with a team
Who This Internship Is Ideal For
Perfect for students who enjoy people-facing roles and want real experience in hotel operations, service excellence, and hospitality management.
About the Company
CapitaLand is one of Asia’s largest real estate groups with a global portfolio spanning more than 40 countries. The company manages and develops a wide range of properties, from retail and lodging to commercial and integrated developments, with a strong focus on innovation and service excellence.
Internship Details
Location: Singapore
Duration: 3–6 months
Commitment: Full-time
Working Arrangement: Onsite
Stipend: Provided
Application Deadline: Not stated
