Overview
Join #TeamCPF as a Data & Customer Experience Intern and support initiatives that enhance the Customer Contact Centre’s operations. You’ll analyse customer interactions, develop insights dashboards, and help improve service delivery for over 4 million members, all while gaining hands-on experience in data-driven decision making.
What You'll Get Out of This Internship
- Exposure to customer service analytics and business intelligence in a large-scale organisation
- Practical experience building dashboards, reports, and automated monitoring tools
- Opportunities to work with stakeholders across teams and communicate data insights effectively
- Hands-on learning in AI solutions for voice-based training and operational efficiency
- Skill development in data analysis, visualisation, and project management
Key Responsibilities
- Analyse customer interactions, feedback trends, and service metrics to identify improvement opportunities
- Develop and maintain dashboards and reports to inform management decisions
- Conduct detailed performance analysis on call centre metrics and customer satisfaction scores
- Communicate findings clearly to stakeholders in both technical and non-technical formats
- Support data collection, quality assurance, and business intelligence processes
- Research and apply analytical best practices, data tools, and visualisation techniques
- Assist in creating automated reporting solutions to streamline operations
- Maintain and enhance AI tools for training customer service agents
Requirements
- Currently pursuing a Diploma/Degree in Information Systems, Computer Science, Computer Engineering, Data Analytics, or related fields
- Interest or familiarity with NextJS (React), Node.js, Bootstrap, WebSockets, RESTful APIs, SwaggerUI, Express.js
- Strong interest in data and analytics with attention to detail
- Clear communication skills in writing and speaking
- Flexible mindset and ability to adapt to changing project needs
- Able to work independently and collaboratively, taking initiative
- Curious and motivated to learn new tools and approaches
Who This Internship Is Ideal For
Ideal for students who enjoy data analysis, problem-solving, and using insights to improve customer experience in a technology-driven environment.
About the Company
The Central Provident Fund Board (CPF) is Singapore’s social security institution, helping citizens and residents secure retirement, healthcare, and housing needs. CPF combines innovative technology with a mission-driven culture to enhance service delivery and empower members with meaningful financial guidance.
Internship Details
Location: Singapore
Duration: Jan 2026 – Jun 2026
Commitment: Full-time
Working Arrangement: Hybrid
Stipend: Not specified by employer
Application Deadline: Rolling basis
