Overview
We’re a Singapore‑based AI startup seeking a Customer Success Intern to act as the primary voice for our users. You’ll resolve complaints, gather feedback, and help shape product improvements.
What You'll Get Out of This Internship
- Real‑world practice handling user issues and turning them into positive outcomes.
- Exposure to data analysis that informs product decisions.
- Close mentorship from senior success managers.
- A showcase case study for your portfolio.
Key Responsibilities
- Respond to user queries via chat and email, resolving issues promptly.
- Log every complaint, categorize it, and track it to closure.
- Identify recurring patterns and draft insight reports for the product team.
- Propose practical fixes that reduce repeat problems and boost satisfaction.
- Produce monthly summaries highlighting top issues and recommendations.
- Help streamline support workflows and update knowledge‑base articles.
Requirements
- Currently enrolled in or recent graduate of any bachelor’s program.
- Fluent in English and Mandarin with strong written communication.
- Quick learner comfortable mastering product details.
- Detail‑oriented, reliable, and eager to own customer issues.
- Prior customer‑service experience is a plus.
Who This Internship Is Ideal For
A patient, curious communicator who enjoys turning problems into improvements and thrives in a fast‑paced, collaborative environment.
About the Company
We build AI‑driven tools that automate customer interactions for businesses across Asia. Founded in Singapore, our 80‑person team focuses on innovative, user‑centric solutions.
Internship Details
Location: 123 Tech Avenue, Singapore 049567
Duration: 6 months (extendable)
Commitment: Full‑time, 40 hours/week
Working Arrangement: Hybrid (2 days office, 3 days remote)
Stipend: Competitive monthly allowance
Application Deadline: 30 November 2025
