Overview
Singtel is committed to empowering individuals and shaping meaningful digital experiences for millions. As part of the customer insights team, you will work with core telco data assets to enhance customer journeys and elevate service experiences across various touchpoints. This internship gives you hands-on exposure to analytics, data exploration, and dashboard creation—helping you understand how data drives decisions within a large-scale organisation.
What You’ll Get Out of This Internship
- Practical experience handling large datasets across digital and traditional customer touchpoints.
- Exposure to data wrangling, text analysis, and visualisation tools used by enterprise teams.
- Opportunities to build dashboards and analytical interfaces used by internal stakeholders.
- Understanding of how data-driven insights influence customer experience and service strategy.
- Skill growth in predictive modelling and CX analytics within a fast-paced business environment.
Key Responsibilities
- Develop user-friendly dashboards, visual interfaces, and alert systems to support analytics needs.
- Analyse customer behaviour patterns and journey data to surface trends and insights.
- Connect insights to customer experience improvements and recommend journey enhancements.
- Contribute to predictive models that support business decision-making and identify new opportunities.
- Assist with data cleaning, preparation, and validation for analysis work.
Requirements
- Academic background in a quantitative discipline; familiarity with SQL, Python, or R.
- Experience using data visualisation tools such as Power BI, Tableau, or Qlik.
- Basic understanding of data modelling or data wrangling is an advantage.
- Strong analytical thinking and curiosity about customer behaviour.
- Ability to translate data into meaningful insights for non-technical stakeholders.
Who This Internship Is Ideal For
- Students interested in analytics, customer experience, or digital transformation.
- Individuals who enjoy uncovering insights from data and linking them to real-world outcomes.
- Those who want to learn how data powers decision-making in a major telco environment.
- Students seeking hands-on project experience with enterprise-level tools and datasets.
About the Company
Singtel is one of Asia’s leading telecommunications groups, empowering millions through digital connectivity and innovation. Rooted in the mission to Empower Every Generation, the organisation invests heavily in customer experience, technology, and transformation—shaping the future of digital interactions locally and globally.
Internship Details
- Full-time commitment required.
- Work involves analytics, dashboard building, and customer journey insights.
- Hands-on experience with SQL, Power BI, and text analytics.
