Overview
Join Shopee’s Service Points Operations team, where you’ll help improve the experience for sellers, delivery partners, and buyers across the platform. As an operations intern, you’ll support projects that enhance service quality, strengthen partnerships, and streamline day-to-day performance across service point networks.
What You'll Get Out of This Internship
- Hands-on experience managing operational workflows at scale
- Exposure to cross-functional collaboration with logistics, product, and business teams
- Practical skills in performance monitoring, problem-solving, and project execution
- Opportunities to improve user experience through data-backed insights
- Mentorship from operations leaders and participation in real impact-driven initiatives
Key Responsibilities
- Support planning and rollout of service point initiatives from scoping to execution
- Track operational metrics and highlight performance issues that need attention
- Work with fleet teams, relationship managers, and product teams to resolve service gaps
- Identify user experience pain points and propose data-based improvements
- Assist in coordinating marketing or operations campaigns involving service points
- Document processes, prepare reports, and ensure project milestones are met
- Provide general support to the team across ongoing and ad-hoc tasks
Requirements
- Currently pursuing a degree in logistics, supply chain, business, or similar fields
- Comfortable using Excel; SQL knowledge is a plus
- Able to communicate clearly with both internal and external stakeholders
- Full-time applicants preferred; part-time accepted (minimum 3 days/week)
- Organized, proactive, and willing to learn in a fast-paced environment
Who This Internship Is Ideal For
Perfect for students who enjoy solving operational challenges, working with data, and improving customer experience in a high-growth e-commerce setting.
About the Company
Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, connecting millions of buyers and sellers through technology. With a focus on convenience, security, and seamless logistics, Shopee supports both consumers and SMEs while driving digital growth across the region.
Internship Details
Location: Singapore
Duration: 3–6 months
Commitment: Full-time preferred; part-time (min. 3 days/week) accepted
Working Arrangement: Hybrid
Stipend: Provided
Application Deadline: Rolling applications
