Overview
Join HDB’s Customer Management Department as a Service Excellence Intern and contribute to enhancing the experience of HDB residents. You will work closely with the team to analyse customer feedback, assess frontline service operations, and develop programmes that celebrate staff achievements. This internship offers hands-on exposure to customer service evaluation, process improvement, and employee engagement in a public service environment.
What You'll Get Out of This Internship
- Gain practical experience in customer service analysis and operational assessment
- Learn to design and implement internal audit tools, including mystery shopping methodologies
- Develop project management, creative, and communication skills through staff recognition initiatives
- Understand how customer-centric strategies are applied in large public organizations
- Build a portfolio of work demonstrating problem-solving, research, and program design
Key Responsibilities
- Analyse feedback from surveys, ratings, and written correspondence to identify service gaps
- Conduct on-site observations at HDB branches to evaluate frontline service quality
- Design and execute internal audits and mystery shopping exercises to assess customer touchpoints
- Plan and organise appreciation events for staff to recognise service excellence
- Create visual and written materials highlighting best practices and achievements
- Review internal processes such as compliment submissions to propose improvements
- Collaborate with team members to identify actionable solutions for enhancing customer experience
Requirements
- Currently pursuing a Bachelor’s or Diploma in Design, Communications, Business, or related fields
- Strong interest in customer service, user experience, or public service
- Analytical mindset with attention to detail
- Creative and able to contribute ideas for engagement initiatives
- Good interpersonal and communication skills
- Self-motivated and able to work independently as well as part of a team
Who This Internship Is Ideal For
Students who enjoy combining analysis and creativity to improve service experiences and celebrate team achievements in a public sector setting.
About the Organization
The Housing & Development Board (HDB) is Singapore’s public housing authority, responsible for providing affordable and quality homes to residents. HDB leads initiatives to enhance community living and ensure residents receive excellent service across all touchpoints.
Internship Details
Location: Singapore
Duration: May 2026 – August 2026
Commitment: Full-time
Working Arrangement: Onsite
Stipend: Provided
Application Deadline: Rolling
