Overview
This internship focuses on using data-driven insights to improve returns and refunds processes. You’ll work on analyzing operational challenges, defining strategies, and implementing initiatives to enhance the user experience while balancing cost and business priorities.
What You’ll Get Out of This Internship
- Hands-on experience applying data analytics to real-world operational problems.
- Exposure to returns/refunds management and product improvement processes.
- Opportunity to collaborate with multiple stakeholders to drive measurable impact.
- Experience working with SQL, Python, and large datasets.
- Development of problem-solving, project management, and analytical skills.
- Ownership over initiatives that directly enhance user experience and operational efficiency.
Key Responsibilities
- Analyze datasets to identify trends, pain points, and inefficiencies in returns/refunds operations.
- Define project goals, strategy, and success metrics to improve returns/refunds experience.
- Collaborate with local teams and stakeholders to refine policies and implement initiatives.
- Monitor key cost drivers and balance the needs of buyers and sellers.
- Track project progress, coordinate tasks, and ensure timely completion of deliverables.
- Recommend and help implement solutions that improve operational processes and platform functionality.
Requirements
- Strong analytical thinking and problem-solving skills.
- Interest in working with large datasets and applying insights to business challenges.
- Familiarity with SQL or Python is a plus.
- Passionate about identifying inefficiencies and designing actionable solutions.
- Strong project management skills and ability to coordinate across stakeholders.
- Motivated to take ownership of product-related initiatives and drive improvements.
Who This Internship Is Ideal For
- Students or early-career professionals interested in data-driven operations, product analytics, or process improvement.
- Individuals who enjoy analyzing data, solving complex problems, and creating actionable insights.
- Self-starters who can manage multiple tasks and collaborate with cross-functional teams.
- Candidates eager to gain hands-on experience influencing platform functionality and end-user experience.
About the Company
The company is a technology-driven organization focused on optimizing platform operations and enhancing the customer experience. Interns gain exposure to real-world data challenges, cross-team collaboration, and the opportunity to influence key operational outcomes.
Internship Details
- Role: Returns/Refunds Data & Operations Intern
- Team: Product Operations / Data Analytics
- Commitment: Internship duration as per company requirement
- Key Skills Gained: SQL/Python, data analysis, operational improvement, project management
