Overview
This internship places you at the heart of guest-facing operations at Marina Bay Sands, one of Singapore’s most iconic hospitality landmarks. As part of the Front Office team, you’ll learn how world-class service is delivered while supporting daily guest check-ins, guest experience coordination, and front-of-house operations. Expect a fast-paced, people-centric environment where no two days are the same.
What You'll Get Out of This Internship
- Hands-on exposure to luxury hospitality operations and front-office workflow
- Training in guest management, service excellence, and professional communication
- Experience working with property management systems and real hotel operations
- Mentorship from experienced service leaders in a global, award-winning hotel
- A strong foundation for future roles in hospitality, tourism, or customer experience
Key Responsibilities
- Assist with guest arrivals and departures to ensure smooth registration and check-out processes
- Maintain a fully prepared workstation and ensure equipment and materials are in place each shift
- Respond to guest enquiries and coordinate with relevant departments to fulfil requests
- Share information about room categories, promotions, dining experiences, and assist with reservations
- Support issue resolution by escalating challenges to senior colleagues when necessary
- Update guest profiles with preferences and details to enhance future stays
- Follow safety, security, and operational guidelines, including reporting incidents and handling emergencies
- Collaborate closely with internal teams to ensure seamless guest experiences
Requirements
- Full-time student whose internship fulfils school graduation requirements
- No prior experience needed—training will be provided
- Comfortable using Microsoft Office; familiarity with hotel systems is a plus
- Strong communication skills and a warm, service-oriented attitude
- Detail-oriented, organised, and able to work independently or in a team
- Willing to work rotating shifts, including weekends and public holidays
- Professional grooming and a positive, “can-do” mindset
Who This Internship Is Ideal For
Perfect for students who enjoy interacting with people, thrive in dynamic environments, and want to build a career in hospitality or guest services.
About the Company
Marina Bay Sands is a world-renowned integrated resort known for its luxury accommodation, iconic Infinity Pool, and diverse dining, retail, and entertainment offerings. As a leading employer in Singapore’s hospitality industry, the resort is committed to service excellence, innovation, and developing future talent through meaningful hands-on training opportunities.
Internship Details
Location: Marina Bay Sands, Singapore
Duration: As required by academic institution
Commitment: Full-time (internship)
Working Arrangement: Onsite, rotating shifts
Stipend: Provided (varies by school arrangement)
Application Deadline: Until filled
