Overview
Join Synapxe as a CRM Application Support Intern and gain hands-on experience supporting Microsoft Dynamics 365 and AWS-powered CRM systems. These systems manage call centres, outreach for HealthierSG programs, and partnerships with external stakeholders. Interns will assist in monitoring, troubleshooting, and improving CRM operations, ensuring high-quality service delivery.
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Learning Opportunities
Understand CRM systems in a healthcare technology context.
Gain exposure to Microsoft Dynamics 365 and AWS cloud technologies.
Learn to track, report, and manage operational performance metrics.
Participate in problem-solving and incident resolution across multidisciplinary teams.
Improve professional communication and collaboration skills.
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Key Responsibilities
Track and ensure compliance with SLAs, KPIs, and operational metrics.
Provide first- and second-level support for CRM system queries.
Conduct continuous monitoring and management of bugs from initiation to closure.
Perform ad hoc application health checks to detect defects.
Coordinate internal and vendor review meetings to discuss performance, process improvements, and service quality.
Assist with reporting, root cause analysis, and documentation related to CRM operations.
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Requirements
Currently pursuing a Diploma in Infocomm & Security, Business Information Systems, Information Technology, or a related discipline.
Expected graduation: May 2027.
Hands-on experience with Microsoft Dynamics 365 (preferred).
Hands-on experience with Amazon Web Services (AWS) (preferred).
Ability to multitask and collaborate effectively within multidisciplinary teams.
Strong problem-solving mindset and attention to detail.
Passionate about contributing to HealthTech innovation.
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Who This Internship Is Ideal For
Students interested in CRM systems, cloud computing, and IT support in healthcare.
Individuals seeking exposure to Microsoft Dynamics 365 and AWS in real-world projects.
Learners who enjoy solving operational problems and improving system performance.
Those eager to make a tangible impact on healthcare delivery through technology.
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Internship Details
Duration: March 2026 – February 2027
Mode: Hybrid
Team: CRM Application Support
Location: Interns may be required to travel between public healthcare institutions (PHIs)
