Overview
This internship offers hands-on exposure to customer relationship management within Singapore’s healthcare technology ecosystem. Interns will support Synapxe’s CRM projects, helping healthcare institutions manage patient interactions, appointment scheduling, case escalations, and feedback systems. The role provides experience in gathering requirements, testing systems, and troubleshooting technical issues, all while contributing to the smooth management of patient relationships.
---
What You’ll Get Out of This Internship
Experience working with CRM systems and patient/client management platforms.
Exposure to business requirements gathering, system testing, and user acceptance testing (UAT).
Practical experience facilitating workshops and collaborating with multiple stakeholders.
Skill development in analyzing processes, documenting workflows, and troubleshooting technical issues.
Opportunity to work on real-world healthcare technology projects that impact patient care.
---
Key Responsibilities
Gather business requirements from users and develop comprehensive business use cases and documentation.
Facilitate workshops to clarify and refine requirements with stakeholders.
Assist in preparing test scripts, conducting system tests, and coordinating user acceptance testing.
Collaborate with users and support teams to troubleshoot system-related issues.
Support ongoing CRM initiatives, including call center systems, feedback management, and outreach programs.
---
Requirements
Currently pursuing a Diploma in Applied AI & Analytics, Business Information Systems, IT, Big Data & Analytics, or a related discipline.
Expected graduation: May 2027.
Strong analytical skills with the ability to work under tight timelines.
Innovative, proactive, and capable of handling multiple tasks simultaneously.
Good communication and collaboration skills for working with technical and non-technical teams, stakeholders, and vendors.
Ability to multitask and contribute effectively in multidisciplinary teams.
Passion for using technology to improve healthcare services and patient experiences.
---
Who This Internship Is Ideal For
Students interested in CRM systems, business process optimization, and healthcare technology.
Individuals who enjoy problem-solving and stakeholder engagement.
Those seeking experience in testing, documentation, and workflow analysis.
Learners aiming to contribute to meaningful projects that enhance patient relationship management.
---
About the Company
Synapxe is Singapore’s national HealthTech agency, connecting people and systems to power a healthier nation. By developing innovative digital solutions, Synapxe enhances operational efficiency, improves patient care, and supports healthcare institutions in delivering smarter and more responsive services.
---
Internship Details
Duration: March 2026 – February 2027
Mode: Hybrid
Team: Customer Relationship Management Projects
Focus Areas: CRM systems, process documentation, UAT, stakeholder collaboration
Location: Interns will be
based at public healthcare institutions (PHIs) and may be required to travel between sites
