Overview
TikTok’s E-commerce Governance and Experience (GNE) team ensures a safe and trustworthy marketplace for users, sellers, and creators. As an intern, you will work on real projects that improve platform policies, monitor content quality, and support risk mitigation. This internship offers hands-on experience in analyzing data, developing operational strategies, and understanding the dynamics of a global e-commerce ecosystem.
What You'll Get Out of This Internship
- Practical exposure to platform governance, content moderation, and policy development.
- Experience collaborating with cross-functional teams including moderation and algorithm teams.
- Opportunities to work with AI-driven workflows and tools to identify and mitigate risks.
- Enhanced analytical skills through data tracking, reporting, and root cause analysis.
- Mentorship and insights from experienced professionals in tech and e-commerce operations.
Key Responsibilities
- Assist in researching, developing, and implementing e-commerce content policies.
- Conduct root cause analysis for content or policy gaps and recommend improvements.
- Monitor key performance indicators and summarize findings to inform decision-making.
- Collaborate with cross-functional teams to address platform risks and operational issues.
- Design strategies to improve the overall quality and safety of the marketplace.
- Apply AI tools and workflows to detect emerging risky content trends.
Requirements
- Currently pursuing or recently completed a Bachelor’s degree.
- Detail-oriented with curiosity, critical thinking, and problem-solving skills.
- Ability to work independently and complete investigative tasks.
- Strong analytical skills, familiarity with Excel and/or SQL is a plus.
- Interest in platform governance, risk management, or operational policies.
- Comfortable in fast-paced, dynamic, and sometimes ambiguous environments.
Who This Internship Is Ideal For
Students passionate about e-commerce, technology, or digital policy who enjoy solving problems and working with data in a collaborative environment.
About the Company
TikTok is the world’s leading platform for short-form mobile videos, inspiring creativity and bringing joy globally. With offices in Singapore, Los Angeles, London, and more, TikTok fosters a diverse and inclusive work environment where employees contribute to innovative, user-centered solutions.
Internship Details
Location: Singapore
Duration: 3+ months
Commitment: Full-time
Working Arrangement: Onsite/Hybrid (TBD)
Stipend: Not specified
Application Deadline: Rolling
