Overview
Join FOMO Pay, a leading digital payments and banking solutions provider, as a Merchant Support Intern and gain firsthand experience in supporting innovative financial technologies. You will work closely with the merchant support and IT teams to help resolve issues, improve processes, and ensure a seamless experience for clients across Asia. This internship provides exposure to real-world digital payment operations and business analytics in a fast-growing fintech environment.
What You'll Get Out of This Internship
- Learn how digital payment and banking platforms operate across multiple regions.
- Gain hands-on experience in merchant support, post-sales service, and technical operations.
- Develop problem-solving, process improvement, and data tracking skills.
- Mentorship from experienced fintech professionals and exposure to cross-functional teams.
- Build a portfolio of work demonstrating process optimization and customer engagement.
Key Responsibilities
- Assist merchants with product or service issues, providing timely and effective solutions.
- Maintain regular communication with merchants to collect feedback and monitor satisfaction.
- Support post-sales service processes to ensure smooth operations.
- Collaborate with IT teams to troubleshoot technical issues and optimize support workflows.
- Document and maintain process and technical operations standards.
- Contribute to developing and improving tools, systems, and support procedures.
- Gain in-depth knowledge of FOMO Pay’s products and services to better assist clients.
Requirements
- Currently pursuing or recently completed a diploma or degree in Engineering, IT, or a related field.
- Comfortable communicating in English and Chinese.
- Strong attention to detail and ability to follow up on tasks effectively.
- Responsible, proactive, and able to work independently.
- Capable of multitasking and handling a fast-paced work environment.
Who This Internship Is Ideal For
Students who enjoy problem-solving, interacting with clients, and learning about digital payments and fintech operations will thrive in this role.
About the Company
FOMO Pay is a licensed major payment institution in Singapore, Hong Kong, and the UAE, providing digital payment, banking, and asset solutions. Its platforms bridge traditional finance and next-generation services, supporting merchants and institutions across Asia.
Internship Details
- Location: Singapore
- Duration: 3–6 months
- Commitment: Full-time
- Working Arrangement: Onsite
- Stipend: Provided
- Application Deadline: Rolling
