Overview
Join #TeamCPF as a Data Analytics Intern, where you’ll help improve service delivery for over 4 million members. You will work with the Service Centre Department to analyse customer behaviour, workforce patterns, and operational data, turning insights into initiatives that enhance customer experiences and operational resilience.
What You'll Get Out of This Internship
- Hands-on experience applying data analytics to real-world customer service challenges.
- Exposure to project management and cross-functional collaboration within a government agency.
- Opportunities to develop technical and analytical skills in data analysis, visualization, and reporting.
- Guidance and mentorship from experienced professionals in analytics and operations.
- Experience contributing to meaningful initiatives that directly impact public services.
Key Responsibilities
- Analyse customer interaction patterns and service demand trends to inform business decisions.
- Examine workforce data to identify opportunities for improving operational efficiency.
- Convert audio-visual and other service data into actionable insights for process enhancement.
- Work with internal stakeholders to plan and implement initiatives improving service delivery.
- Support data-driven projects that contribute to the transformation of service operations.
- Document and present findings clearly to technical and non-technical audiences.
Requirements
- Currently pursuing a Diploma or Degree in Data Analytics, Computer Science, or a related field.
- Strong interest in data and eagerness to learn analytics and project management concepts.
- Clear written and verbal communication skills.
- Flexible problem-solving approach and adaptability to changing project needs.
- Self-motivated, proactive, and able to work independently or in a team.
- Willingness to take on new challenges and learn on the job.
Who This Internship Is Ideal For
Students who enjoy working with data, problem-solving, and contributing to initiatives that improve public services will thrive in this role.
About the Company
#TeamCPF is a key government agency dedicated to helping citizens plan for retirement, healthcare, and housing needs. With a strong focus on innovation, collaboration, and community service, the organisation strives to create meaningful impact for millions of members.
Internship Details
Location: Singapore
Duration: November/December 2025 – May 2026
Commitment: Full-time
Working Arrangement: Hybrid
Stipend: Not specified by employer
Application Deadline: Rolling basis
