Overview
Begin your journey into leadership with Accor, a worldwide hospitality leader, through our intensive 24-month Management Trainee Programme. This structured, rotational curriculum is designed to accelerate your career by providing deep, hands-on experience across the core operational departments of a hotel, including Front Office, F&B Service, Reservations, and Housekeeping.1 Join us to explore limitless possibilities and write your own story in imagining tomorrow's hospitality.
What You'll Get Out of This Internship
- Accelerated Leadership Track: Receive 24 months of structured, rotational training across key departments, preparing you for future supervisory and managerial roles.
- Core Operational Mastery: Gain comprehensive, practical skills in all critical areas of hotel management, from guest satisfaction (Front Office) to service standards (F&B) and logistics (Housekeeping/Reservations).
- Global Brand Exposure: Benefit from the training, mentorship, and development opportunities offered by a worldwide leader committed to employee growth.2
- Professional Skill Toolkit: Sharpen essential management competencies, including decision-making under pressure, problem-solving, and motivational leadership.
- Culture of Empowerment: Work in an environment that encourages you to "Dare to challenge the status quo" and provides flexibility for a rewarding, purposeful career.
Key Responsibilities (Rotational Training)
- Front Office: Manage guest arrival and departure processes (check-in/out), handle all payment transactions, respond to inquiries, and ensure overall guest satisfaction.3
- F&B Service: Support dining supervisors with administrative duties, manage guest seating, execute accurate order-taking, and maintain strict service and cleanliness standards.
- Reservations: Ensure accurate data entry and detail verification for all bookings, provide complete information to guests, and coordinate effectively with the Front Office team.4
- Housekeeping: Assist with daily departmental coordination, help manage inventory of supplies, coordinate uniform logistics, and support essential security and sustainability initiatives.5
- Administrative Support: Perform basic administrative tasks, attend internal meetings, and support operational projects across all assigned departments.
- Customer Service Excellence: Maintain excellent service standards and resolve customer issues efficiently, often requiring fast decision-making under pressure.6
Qualifications
- Holds a Bachelor's Degree or Diploma in Hospitality Management or a closely related field.
- Possesses a minimum of 2 years of prior experience working within the hospitality industry.
- Demonstrates strong fluency in English for clear communication; proficiency in an additional language or Opera PMS is a plus.
- Exhibits demonstrated leadership potential and strong teamwork skills with the ability to motivate others.
- Must be proficient in Microsoft Office applications and capable of effective multitasking.
- Flexibility to work full-time (5-day week) with rotating shifts, including weekends and public holidays.7
Who This Internship Is Ideal For
This extensive programme is ideal for an ambitious, adaptable, and customer-service focused hospitality professional with prior industry experience who is ready to commit to a rigorous 24-month structured program to rapidly assume a hotel leadership role.
About the Company
Accor is a worldwide leader in hospitality, operating globally with a philosophy that welcomes you as you are and matches your job to your personality.8 The company is committed to fostering personal and professional growth, making work purposeful, and collaborating to imagine tomorrow's hospitality by challenging the status quo.
Internship Details
Location: To be discussed during interview
Duration: 24 Months (Structured Rotational Programme)
Commitment: Full-Time
Working Arrangement (Onsite/Hybrid/Remote): Onsite (Rotating Shifts)
Stipend (if provided): To be discussed during interview
Application Deadline: To be discussed during interview
