Overview
Say hello to a career that grows with you. At Singtel, you’ll join a team dedicated to shaping meaningful digital experiences while helping millions stay connected. This internship places you at the heart of our digital sales and chatbot innovation efforts, where you’ll support the development of smarter, more intuitive customer interactions.
What You’ll Do
- Support the end-to-end management of sales chatbot conversation flows by troubleshooting issues, refining prompts and coordinating updates with the technical team.
- Analyse user behaviour, chat performance and sales outcomes to uncover insights that improve engagement and drive higher conversions.
- Work with product owners, sales teams and other stakeholders to identify new chatbot use cases, refine existing journeys, and streamline decision flows.
- Use data to flag opportunities for new features or improvements, preparing clear briefs that enable the tech team to implement enhancements effectively.
- Assist in project coordination, documentation and testing to ensure smooth deployment of chatbot updates and a strong customer experience.
Who We’re Looking For
- Currently studying for a university degree.
- Comfortable using Microsoft Excel, PowerPoint and Word for analyses and presentations.
- Curious about digital sales, customer experience design, or AI-driven chatbot technologies.
- Strong communicator who enjoys coordinating with multiple stakeholders.
- Organized, analytical and able to manage several tasks at once.
- Proactive mindset with a knack for solving problems independently.
Additional Notes
Singtel offers flexible work arrangements, comprehensive wellness benefits, continuous learning opportunities and internal mobility pathways. Applicants must be fully vaccinated in line with company policy.
