Policy Servicing & Premium Management Intern
Location: 4 Shenton Way, SGX Centre 2, Singapore
Department: Policy Servicing – Life Operations
Employment Type: Internship
About the Team
Join Singlife’s energetic Policy Servicing & Premium Management team — where we reimagine what insurance servicing looks like in a digital-first world.
Our mission is simple: make policy management intuitive, fast, and seamless. We are continuously replacing legacy paper processes with smart digital experiences that support Singapore's Smart Nation goals.
We help customers manage their policies effortlessly — from payments to payouts — while leveraging data analytics to understand their needs and improve the online journey. If you enjoy collaborating, innovating, and working in a forward-thinking environment, you’ll feel right at home.
Internship Focus
As an intern, you’ll support initiatives aimed at improving the end-to-end customer servicing experience through behavioral insights, human-centered design, and data-driven strategies.
You’ll help simplify processes, evaluate communications, design action plans, and learn how customer behavior can be positively influenced through thoughtful digital design. Expect hands-on exposure to real-world data, service optimization projects, and cross-team collaboration.
Key Responsibilities
Research & Insight Generation
- Study behavioral psychology concepts and data-driven frameworks to enhance customer journeys.
- Analyze servicing processes and customer behavior data to identify gaps and opportunities for improvement.
Process Optimization
- Work with the team to map, review, and simplify existing workflows.
- Identify friction points and propose solutions that enhance digital adoption and servicing efficiency.
Collateral & Communication Review
- Assess current communication materials to ensure clarity, usability, and alignment with digital service goals.
- Suggest enhancements to improve customer engagement.
Action Plan Development
- Assist in crafting and implementing initiatives that improve digital servicing outcomes.
- Track progress and ensure plans meet intended results.
Data-Driven Strategy Support
- Translate customer insights into practical recommendations and strategies.
- Support analytics work that drives digital adoption and reduces service failures.
Cross-Functional Collaboration
- Work with stakeholders across operations, digital, marketing, and other teams to shape customer behavior and implement improvements.
Service Improvement Initiatives
- Develop content for customer engagement, service enhancements, or internal training.
- Contribute to projects that elevate the end-to-end customer experience.
Key Learning Outcomes
- Behavioral Psychology in Practice: Apply concepts such as choice architecture to real servicing workflows.
- Data Analytics for Decision-Making: Turn raw customer data into meaningful insights and strategies.
- Process Improvement Skills: Learn how to streamline systems and identify root causes of service pain points.
- Cross-Functional Exposure: Collaborate with teams across the business and gain insight into insurance operations.
- Communication & Presentation: Build clear and compelling presentations for management updates.
- Customer Experience Enhancement: Gain experience designing initiatives that improve digital engagement and online servicing.
Education & Experience Requirements
- Currently pursuing a bachelor’s degree in psychology or a closely related field.
- Strong curiosity about insurance operations and improving customer experiences.
- Excellent analytical thinking, communication, stakeholder management, and problem-solving skills.
- Comfortable with MS Office tools (Word, Excel, PowerPoint) and handling data.
