Administration Officer — Chelsea Academia
Company Profile
Chelsea Academia is a professional training centre in Singapore committed to helping adult learners acquire practical, industry-relevant skills. Our programmes span Communication, Customer Service, Early Childhood Education, Phonics & Literacy, and Personal Development.
We empower individuals by providing engaging learning experiences guided by knowledgeable trainers and supported by a conducive training environment. Whether learners are upskilling for career progression or exploring new personal interests, we aim to strengthen their confidence and capabilities.
Dedicated to excellence and lifelong learning, Chelsea Academia delivers both public and customised in-house training solutions for educators, professionals, and organisations alike.
Position Overview
The Administration Officer plays an essential role in ensuring the seamless delivery of Chelsea Academia’s training programmes. This position manages administrative coordination, learner support, documentation processes, and the overall operational workflow of the training centre.
Key Responsibilities
1. Training Coordination
- Plan and schedule training sessions, including room bookings and trainer availability.
- Prepare training materials, handouts, certificates, and evaluation forms.
- Coordinate with trainers to confirm session details and logistics.
- Monitor and record attendance, learner feedback, and training outcomes for reporting.
2. Learner & Client Support
- Handle enquiries via phone, email, and walk-ins professionally and promptly.
- Support learners through registration, payment processes, and post-course follow-up.
- Manage course enrolment documentation, including WSQ and SkillsFuture submissions when applicable.
3. Administrative & Office Operations
- Maintain organised and accurate records of courses, materials, attendance, and inventory.
- Oversee office supplies, equipment servicing, and vendor coordination.
- Manage both digital and hardcopy documentation in compliance with PDPA guidelines.
4. Finance & Claims Support
- Assist with invoicing, payment tracking, and claims submissions (e.g., SkillsFuture, SSG, WizLearn).
- Reconcile course fees and ensure alignment with finance team records.
5. Compliance & Reporting
- Ensure documentation meets regulatory, audit, and SSG/WSQ standards.
- Prepare reports on training performance, attendance, and learner progress.
6. Marketing & Events Support (as required)
- Assist with administrative tasks for promotional events or partner activities.
- Support simple marketing material creation via Canva.
- Update training schedules on websites or social media platforms when necessary.
Application Instructions
Please submit your text CV via InternSG.
Only shortlisted candidates will be contacted.
